Senior Client Operations Analyst – Media Experience

About the role

The Senior Client Operations Analyst will support the financial and operational management of client accounts in a fast‑moving media and advertising environment across Costa Rica, Colombia and Peru. The role blends finance, client operations and media knowledge to ensure accurate billing, reporting and stakeholder coordination.

Key responsibilities

• Manage and coordinate financial processes for client accounts, including billing, invoicing, payments, reconciliations and financial reporting.
• Act as the primary point of contact for clients, handling inquiries, follow‑ups and operational requests while monitoring deadlines, deliverables and SLAs.
• Collaborate with Finance, Media, Operations and Client teams to ensure timely execution of processes and accurate media spend reporting.
• Analyze large data sets in Excel, prepare reports, identify discrepancies, risks and improvement opportunities.
• Propose and implement process improvements across financial and operational deliverables.

Required profile

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, Marketing or a related field.
• 3+ years of experience in finance, client operations, billing or related areas.
• Previous experience or working knowledge of digital media, advertising or media operations.
• Strong analytical, problem‑solving and stakeholder management skills.
• Upper‑intermediate English proficiency (B2+).

Required skills

• Advanced Excel (Pivot Tables, VLOOKUP/XLOOKUP, data analysis).
• Experience with billing, invoicing, reconciliations and financial reporting.