Sales Operations Analyst II

About the role

Amazon Shipping is building a logistics network for external shippers and is expanding across the United States and Europe. Its Sales Operations team turns commercial priorities into scalable mechanisms and insights, and is looking for a highly analytical, detail-oriented Sales Operations Analyst II to support its growing Commercial organization. The role partners with Sales, Revenue Operations, Finance, Product and other teams to improve pipeline visibility, maintain CRM data quality, develop reporting and analytics, and support core sales operating rhythms.

Key responsibilities

• Analyze sales performance, pipeline health, seller productivity, account coverage and conversion, and recommend process improvements
• Develop and maintain analytical mechanisms covering pipeline health, sales performance, conversion, productivity and key business metrics
• Analyze large datasets to find trends, gaps, anomalies and opportunities, and turn them into actionable recommendations
• Support pipeline governance: opportunity hygiene, aging, activity, stage progression, close-date accuracy and other quality indicators
• Maintain and improve Salesforce data quality through audits, exception reporting, data validation and defect resolution with sales teams
• Support account and territory management, including assignment, ownership changes, segmentation, coverage analysis and book-of-business governance
• Build recurring and ad hoc analyses for weekly, monthly and quarterly business reviews
• Help define metrics, set targets and track progress against business objectives
• Identify manual or inefficient processes and propose automation, better reporting and process simplification
• Partner with technical and business teams to turn requirements into enhancements for Salesforce, BI tools and other sales technology

Required profile

• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering or a related field, or equivalent experience
• Experience working in a sales organization and with sales data, processes and policies
• Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills
• Fluent speaking, writing and reading in English
• Preferred: 5+ years of finance, business management and sales operations experience, and experience in a high-growth technology company

Required skills

• Excel, including VBA, pivot tables, array functions and Power Pivot
• Data visualization tools such as Tableau
• Salesforce data maintenance