Sales & Guest Experience Assistant

About the role

Böëna's Experience Designers (sales team) create personalized journeys for international travelers across its five lodges. It is looking for a Sales & Guest Experience Assistant to keep quotes, reservations, CRM records and guest follow-up running smoothly. The role suits someone who enjoys the fast pace of hospitality sales, communicates clearly in English and Spanish, and takes satisfaction from a well-organized pipeline.

Key responsibilities

• Support the design of personalized itineraries for international guests based on their preferences, interests and travel style.
• Manage quotes, reservations and timely follow-up with prospective and confirmed guests.
• Track commercial opportunities to help the team meet its sales and conversion goals.
• Keep in constant, warm and professional contact with guests, answering questions promptly and with care.
• Coordinate with Operations, Reservations and the five lodges so every experience runs flawlessly.
• Keep guest, quote and reservation data current in the CRM and reservation systems.
• Follow up on special requests and make sure guest requirements reach the right team.
• Support the team with sales reports and commercial tracking metrics.

Required profile

• 1-3 years of experience in customer service, hospitality, tourism or sales.
• Advanced English (B2-C1), spoken and written, as most guests are international.
• Excellent written and verbal communication, strong organization and a service mindset.
• Proactive, follow-through and results-driven attitude toward sales targets.
• Availability for hybrid work in San José, including rotating weekend coverage as needed.
• Nice to have: a degree or diploma in Tourism or a related field, prior experience at a travel agency, tour operator, hotel or tourism company, and familiarity with HubSpot and TourPlan.

Required skills

• Comfort with Microsoft Office and CRM tools.
• CRM management and data entry.

What we offer

• Hybrid work in San José after the 3-month onboarding period.
• A team focused on excellence, collaboration and unforgettable experiences for international guests.
• Learning and growth opportunities within Grupo Böëna.
• A dynamic environment focused on innovation and service.