Room Service Manager

About the role

Hilton is looking for a Room Service Manager to lead the daily operations of its hotel dining outlet. The role combines managing guest service standards, product quality, costs and profitability with developing a high-performing team and driving revenue growth.

Key responsibilities

• Manage outlet operations, including guest service standards, product quality, inventory, cost controls, profitability, marketing, budgeting and enforcement of policies and procedures
• Monitor service and product quality, assess guest satisfaction, address issues and find ways to continuously improve the dining experience
• Supervise, coach and mentor team members, run performance evaluations, offer professional development and recognise achievements
• Implement marketing strategies, up-selling techniques and promotions to maximise food and beverage sales
• Lead hiring, conduct interviews and train new team members
• Maintain compliance with health, safety, sanitation and alcohol awareness regulations

Required profile

• Bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, Tourism or a related field
• Desirable: additional training or certification in Food & Beverage Management, Restaurant Operations or Guest Service Management
• Desirable: Food Safety and Hygiene training (ServSafe or equivalent)
• Minimum 3 years of experience in Food & Beverage operations within the hotel industry
• Minimum 2 years of supervisory or management experience leading service teams
• Previous Room Service / In-Room Dining experience highly desirable
• Proven experience in guest service, operational management and service quality standards
• Experience in cost control, inventory management and operational budgeting

Required skills

• Proficiency in hotel PMS and POS systems
• Cost control, inventory management and budgeting

What we offer

• Travel perks: 110 nights of discounted travel through the Go Hilton programme
• Paid parental leave for eligible team members
• Employee Assistance Program with free counselling and support
• Paid time off (availability depends on location and employment terms)