Road Logistics Specialist – Document & Status Handling

About the role

As a Road Logistics Specialist you will support the execution of road logistics operations across the United States, ensuring shipments are visible and customers receive accurate information. You will work with carriers, internal teams, and tracking systems to keep the supply chain moving smoothly.

Key responsibilities

• Oversee and coordinate tracking of Road Logistics shipments across the United States, ensuring accurate and timely visibility.
• Monitor shipment statuses directly with carriers via phone and email, proactively inquiring about progress.
• Use transportation and monitoring systems such as TMS, RoadLog, and myKN to manage, monitor, and track shipments.
• Review and interpret shipping documentation to support accurate shipment management.
• Apply knowledge of transportation regulations to support operational decision‑making.
• Maintain effective communication with internal stakeholders, Kuehne+Nagel stations, and industry carriers.
• Identify opportunities for continuous improvement to enhance service delivery and visibility.

Required profile

• High School Diploma (minimum); technical or bachelor's degree in logistics preferred.
• Experience in freight forwarding or logistics operations preferred.
• Proficiency in English (written and oral) and strong customer‑service orientation.
• Sense of urgency, ability to prioritize, and strong problem‑solving capabilities.

Required skills

• Transportation Management System (TMS)
• RoadLog
• myKN
• Microsoft 365 suite