Project Manager (Knowledge Management)

About the role

Coordinate multiple projects and initiatives, ensuring timelines, priorities, and deliverables remain on track while supporting knowledge management improvements.

Key responsibilities

• Develop and maintain project plans, schedules, action items, status reports, and supporting documentation.
• Collaborate with business stakeholders, technical teams, and subject matter experts to drive project execution.
• Support knowledge management initiatives, including content optimization, service desk improvements, and self‑service platform enhancements.
• Facilitate meetings, document decisions, track action items, and follow up with stakeholders.
• Identify project risks, issues, dependencies, and potential roadblocks, escalating when necessary.
• Support operational improvements, reporting, documentation, and evolving business priorities.

Required profile

• 3–7 years of experience in project management or coordination, preferably in IT or business operations.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Experience coordinating cross‑functional teams and tracking deliverables through completion.

Required skills

• Jira
• Microsoft Project
• Smartsheet
• ServiceNow (knowledge management module)