Project Manager 1 – Hybrid (San Jose, Costa Rica)

About the role

The Project Manager 1 oversees small projects and supports larger initiatives for Comcast Business, working with vendors and cross‑functional teams to ensure timely, cost‑effective delivery that meets specifications.

Key responsibilities

• Manage service delivery for customers with fewer than 10 locations, handling new service orders, escalations, and installation coordination.
• Submit and track order requests with vendors via email, official forms, Access Service Requests, or online portals, ensuring acknowledgments and updates.
• Maintain accurate data in the order database, follow up on carrier site surveys, and communicate results to customers.
• Coordinate weekly vendor calls, schedule customer updates, and validate service performance after completion.
• Address customer and vendor escalations, meet quality and productivity targets, and contribute to process improvement.

Required profile

• Strong customer service orientation and ability to act as a customer advocate.
• Hands‑on problem‑solver comfortable in a fast‑paced environment.
• Excellent communication skills for internal and external stakeholders.

Required skills

• Experience with order management systems and service delivery processes.
• Familiarity with vendor coordination and escalation handling.