Project Intake Manager - Design & Construction

About the role

JLL is hiring a Project Intake Manager for its Design & Construction (D&C) team in San Jose. The role is the regional point of contact for all incoming project requests in the D&C Project Controls Program, covering new construction, renovations and small-scale projects. It combines operational coordination with analytical work, optimizing intake processes and delivering performance insights against SLA targets.

Key responsibilities

• Serve as the primary regional contact for D&C intake requests, communicating performance and negotiating priorities across business units and regions.
• Oversee end-to-end intake across AMER, EMEA and APAC, keeping reactive (1-5 day) and proactive (25-40 day) tracks on target.
• Evaluate the completeness and quality of initial project information (scope, budget, timeline, stakeholder documentation) and engage requestors to close gaps.
• Determine scoping and feasibility requirements and assign the right resource groups based on project characteristics and capacity.
• Lead intake calls and kickoff meetings with internal clients, project sponsors and D&C Project Controls teams.
• Monitor dashboards on intake volume, request types, assignment patterns and processing timelines, and prepare regular performance reports for leadership.
• Refine intake procedures, forms and routing criteria, and recommend improvements to service level agreements and performance standards.

Required profile

• 5-7 years of experience in project management, project coordination, change management or operations within corporate real estate, facilities management, design and construction or professional services.
• Experience managing workflows across multiple teams and stakeholder groups.
• Background in process improvement, change management and operational efficiency.
• Strong organizational skills, attention to detail and ability to handle multiple concurrent requests.
• Excellent communication skills and confidence leading meetings and coordinating across stakeholder groups.
• Proficiency in project management principles and understanding of design and construction project lifecycles and project controls methodologies.

Required skills

• Advanced Microsoft Excel, PowerPoint and data visualization tools for reporting and analytics.
• Preferred: use of AI tools, project management systems, intake platforms or workflow software, and the ability to turn data into actionable recommendations.