Product Complaint Investigator II (12-Month Defined Term)

About the role

Boston Scientific is hiring a Product Complaint Investigator II in Costa Rica (Coyol) for a 12-month defined-term position. The investigator carries out product complaint investigations with increased technical ownership and moderate independence, ensuring outcomes meet regulatory requirements, corporate procedures and performance expectations. The role is hybrid: at least three days per week in the local office and the rest remotely.

Key responsibilities

• Perform product complaint investigations, including decontamination, analysis, testing and technical documentation
• Investigate multiple product lines, including moderate to high complexity products
• Prepare SEFs with guidance from higher-level engineering roles
• Analyse products with measurement tools (calipers, micrometers, DMMs) and compare findings against specifications
• Support simple NPD activities through complaint retain analysis and data collection
• Maintain compliance with quality systems, procedures and regulatory requirements
• Contribute to updates of work instructions and SOPs, and take part in cross-functional meetings
• Escalate out-of-spec findings or test failures appropriately
• Train and support junior technicians and new team members, and manage laboratory operational tasks such as supply tracking and equipment ownership

Required profile

• Technical degree in Quality, Electrical, Electronic, Electromechanical Engineering or a related field
• 2+ years of experience in product complaint investigations, product analysis, quality or laboratory testing in a regulated environment
• English proficiency of 70% to 79%
• Working knowledge of quality systems, controlled procedures, technical documentation and regulatory compliance
• Preferred: experience with moderate- to high-complexity medical devices, preparing safety evaluation forms, supporting NPD or post-market activities, training peers, and continuous improvement methods such as Kaizen, Lean or Six Sigma

Required skills

• Use of standard laboratory measurement and test equipment (calipers, micrometers, digital multimeters)
• Demonstrated technical writing, problem-solving and cross-functional collaboration