Payroll Manager - HR Services, Americas

About the role

A Payroll Manager is sought to lead the delivery and continuous improvement of payroll services across the Americas. The role oversees complex, multi-country operations and drives greater accuracy, efficiency, standardization, automation and compliance.

Key responsibilities

• Lead the delivery of payroll, Time & Attendance and Employee Data Administration services
• Manage and develop teams led by Supervisors and Team Leaders
• Drive operational excellence through automation, standardization, process management and strong controls
• Monitor service quality, KPIs, SLAs, compliance and customer experience
• Partner with senior business leaders across multiple countries and business units
• Manage relationships with external providers and support vendor negotiations
• Identify and develop new business opportunities within the HR Services strategy
• Contribute to budget planning and delivery

Required profile

• 8+ years of relevant payroll or HR services experience
• Strong multi-country payroll experience, ideally across the Americas
• Experience leading medium-sized teams in a Shared Service Center environment
• Bachelor's degree
• Fluency in English and Spanish; Portuguese is an advantage