Partner Success & Account Manager (TravelTech)

About the role

UTourSite is looking for a confident communicator and natural networker to join our TravelTech ecosystem. You will work remotely from Costa Rica, helping tour operators and activity providers boost online conversions through our booking engines, payment gateways, and advanced SEO/AEO strategies.

Key responsibilities

• Identify and engage tour operators that need online sales optimization, diagnose current website performance, and propose tailored technology solutions.
• Onboard new commercial partners, delivering training on UTourSite’s digital platform to ensure rapid revenue impact.
• Collaborate with technical, marketing, and international teams (UK & Spain) to address partner needs and maintain account health.
• Build long‑term, high‑trust relationships with partners, driving strategic alignment and growth.
• Visit local partners and represent UTourSite at regional and international TravelTech events, forums, and trade shows.
• Track and report on account metrics, sales performance, and conversion milestones.

Required profile

• Residence in Costa Rica with ability to work full‑time remotely and travel domestically/internationally.
• Previous experience in account management, customer success, or B2B sales, preferably within tourism, DMCs, inbound agencies, or TravelTech.
• Native Spanish speaker with advanced English proficiency.
• Valid US visa.
• Strong communication skills, able to simplify technical concepts for business owners.

Required skills

• SEO
• AEO
• Conversion optimization
• HubSpot (CRM)
• Canva
• AI productivity tools

What we offer

• Full‑time remote position with local legal benefits (CCSS & INS).
• Opportunity to work with an innovative TravelTech platform and international partners.
• Professional growth in a fast‑moving, shared‑success environment.