Order Document Intake Specialist I

About the role

As an Order Document Intake Specialist I you will join a fast‑growing health‑technology company and work with innovative, diverse teams worldwide. You will be responsible for processing order‑related documents accurately and efficiently while supporting customers and internal stakeholders.

Key responsibilities

• Process documentation for product order entry within agreed SLA.
• Recognize, validate and correctly route incoming documents.
• Track, monitor and follow‑up on documents attached to orders and update relevant systems.
• Lookup online authorizations and meet daily processing quotas.
• Maintain an organized, efficient workflow and resolve discrepancies.
• Collaborate with leads, supervisors and managers to identify and implement process improvements.

Required profile

• High school diploma or equivalent.
• At least 2 years of customer service or data‑entry experience.
• Availability to work weekends and varying shifts.
• Experience with data‑management or ERP systems (e.g., Oracle) preferred.
• Proficient with MS Office and able to navigate multiple computer applications quickly.
• Strong organizational, analytical and problem‑solving abilities.

Required skills

• MS Office (Word, Excel, Outlook).
• Oracle ERP (or similar data‑management system).
• 10‑key keypad and high‑speed typing.
• Dual‑screen navigation and multitasking across multiple windows.