OPS Technical Frontline Manager

About the role

The Manager of Integrations & Solutions leads a team that ensures seamless client onboarding and maintains the integrity of key data systems throughout the customer lifecycle.

Key responsibilities

• Lead and manage a team of specialists responsible for client activation and ongoing support.
• Develop and implement efficient activation processes to deliver a smooth onboarding experience.
• Establish and maintain service level agreements (SLAs) for activation and support activities.
• Monitor KPIs such as activation speed, support response times, and customer satisfaction.
• Identify and implement strategies to improve activation and support efficiency.
• Foster a customer‑first culture, emphasizing proactive support and relationship building.
• Analyze support trends to drive preventative measures and product improvements.

Required profile

• Bachelor's degree in a relevant field.
• 3+ years of experience in customer onboarding, technical support, account management, or related areas.
• 1+ year of experience leading and managing a team of at least five employees.
• Ability to address both technical and non‑technical client needs.
• Strong problem‑solving, analytical, communication, and interpersonal skills.