Mortgage Customer Service Agent
Equifax · Heredia
Description du poste
About the role
The Mortgage Customer Service Agent is responsible for updating credit files, providing support and education on credit information, and solving customer issues while ensuring compliance with company policies. You will work in a collaborative, customer‑centric environment.
Key responsibilities
- Update credit files with high‑quality standards, applying documented rules and procedures.
- Provide support and education regarding credit information, file interpretations, and mortgage products.
- Answer and solve customer problems and requests by analyzing the provided details to offer optimal solutions.
- Ensure compliance with the company’s procedures and policies.
- Collaborate within a team‑oriented, customer‑centric culture.
Required profile
- Spanish proficiency at C1 level or higher.
- English proficiency at B2 level or higher.
- High School Diploma.
- At least 6 months experience with Google Suite and Microsoft Office (Word and Excel).
Required skills
- Google Suite
- Microsoft Word
- Microsoft Excel
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Equifax
Heredia