IT Desktop Support Technician (Backfill / Part Time)

About the role

An IT Desktop Support Technician is needed in Alajuela, Costa Rica, to provide desk-side support and fix computers and peripherals for customers. The position is described as a backfill and part-time role, paid 9-10 USD per hour.

Key responsibilities

• Troubleshoot and fix hardware, software and operating system issues on desktops, laptops and printers without affecting hardware warranties or customer security compliance.
• Install and repair desktops, laptops, printers and other peripherals, and fix desktop applications.
• Provide smart-hand support for networking hardware such as routers, switches, firewalls, racks, cabinets and data termination panels.
• Perform end-user network cabling troubleshooting and resolve network issues using deductive reasoning.
• Analyze repeat calls and develop preventive actions; manage problems proactively.
• Communicate clearly with customers and management and meet deadlines.

Required profile

• At least 2 years of strong experience in IT infrastructure field support.
• Basic knowledge of enterprise LAN and WAN concepts.
• Ability to lift and move equipment up to 50 lbs.
• Preferred: Associate degree in electronics and CompTIA A+ certification; other OEM vendor certifications may help.
• Experience with ticketing tools such as ServiceNow or Remedy.
• Flexible availability for varying work schedules.

Required skills

• Windows, macOS and Linux administration (Linux preferred)
• TCP/IP, DNS, DHCP, VPN and RDP
• Problem management and repeat-call analysis