Inside Account Manager

About the role

The Inside Account Manager owns the daily contact with specific, identified accounts and drives revenues and margins through strategic, client-specific solutions. The incumbent is experienced enough to handle complex customer issues with minimal supervision and leverages TD executives for support.

Key responsibilities

• Evaluate product mix and profitability, make adjustments to meet TD profitability objectives, and identify opportunities to sell the full TD portfolio
• Develop strategic business plans and present them to TD management, and give regional direction in the manager's absence
• Provide daily team direction on KPI performance, company directives and vendor initiatives
• Manage advanced inbound and outbound sales calls to quote prices, explain products and build customer relationships
• Help associates and reps resolve complex customer issues, and help resellers get the best pricing through alliances with internal TD departments
• Inform business partners of vendor promotions and floor days, form relationships and provide proactive business solutions
• Represent TD SYNNEX professionally with customers, business partners and supporting departments, and at business partner events

Required profile

• Seasoned experience handling complex customer issues with minimal supervision
• Strong leadership, organizational and time-management skills, and the ability to work under pressure
• Able to analyze data, spot trends, and think strategically and tactically
• Ability to negotiate, sell ideas persuasively and close transactions
• Maintains confidentiality of sensitive information and meets attendance and punctuality standards

Required skills

• Advanced use of computer systems such as spreadsheets, word processors and databases
• Diplomatic handling of calls and correspondence, and coaching of others
• Ability to prepare and analyze reports and business correspondence

What we offer

• Elective benefits tailored to each country
• Leadership and professional development programs and on-demand courses
• Well-being seminars, events and a global Life Empowerment Assistance Program
• Inclusive communities, business resource groups and volunteering opportunities
• An onboarding program connecting new colleagues within the first 30 days