HR Connect Inquiry Management Specialist
Citi · Heredia
Description du poste
About the role
The HR Connect Inquiry Management Specialist provides operational support to employees and managers on a range of HR topics, including total rewards, compensation, benefits, learning, and HR systems. Working in a contact‑center environment, the specialist handles inquiries via cases, live chat, and phone calls, ensuring a high‑quality client experience.
Key responsibilities
- Support the case inquiry management team by handling cases, chats, and phone interactions in a contact‑center setting.
- Act as an instructor for customers, guiding them on self‑service options and system usage.
- Assess risk and ensure compliance with Citi policies, laws, and regulations while escalating control issues as needed.
Required profile
- Previous experience in a contact‑center environment (preferred).
- Knowledge of Workday and ServiceNow (preferred).
- Intermediate to advanced English proficiency, both written and spoken.
- Strong organization, time‑management, problem‑solving, and decision‑making abilities.
- Bachelor’s degree or equivalent experience.
Required skills
- Workday
- ServiceNow
- Microsoft Office
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Citi
Heredia