French Market Technical Support Specialist

About the role

We are looking for a bilingual French‑English Technical Support Specialist to join our global Customer Support team. You will become an expert on our SaaS platform for the leisure and attractions industry and provide first‑line technical assistance to customers across the EMEA region.

Key responsibilities

• Serve as the first point of contact via phone, email and ticketing system (Salesforce Service Cloud).
• Consult customers on product features, platform builds and configuration.
• Troubleshoot hardware issues with POS terminals and payment devices.
• Document, submit and track bugs using JIRA until resolution.
• Perform administrative tasks such as market research and ensuring process consistency with the global team.
• Deliver high‑quality customer service and collaborate closely with the support team.

Required profile

• 1‑2 years experience in a SaaS or POS payments support role.
• Fluent in French (C1) and English (C1).
• Formal IT qualifications; a related bachelor’s degree is a plus.
• Experience with Salesforce Service Cloud ticketing.
• Strong written and verbal communication skills.

Required skills

• POS payments systems.
• SaaS platform support.
• Salesforce Service Cloud.
• JIRA bug tracking.
• API troubleshooting.

What we offer

• Opportunity to work in a fast‑growing global SaaS company.
• Hybrid work environment with a collaborative international team.
• Exposure to a wide range of leisure and attractions venues worldwide.