Especialista de Servicio al Cliente

About the role

DHL Global Forwarding is seeking a Customer Service Specialist to lead operations for one of the most important sectors in Costa Rica. The role involves coordinating import and export shipments, maintaining operational reports, and acting as the primary liaison for customers, suppliers, and internal teams.

Key responsibilities

• Coordinate and monitor import and export shipments.
• Maintain up‑to‑date operational and in‑transit cargo reports.
• Manage pickups, pre‑alerts, reservations, and ground transportation.
• Oversee tariffs, approvals, billing, and operational documentation.
• Track itinerary compliance and transit times.
• Serve as the main point of contact for customers, vendors, and internal departments.
• Follow up and escalate customs processes and critical logistics movements.

Required profile

• Bachelor’s degree in International Trade, Logistics, or a related field (or advanced studies).
• More than 3 years of customer service experience in logistics or freight forwarding.
• Knowledge of air, sea, and free‑zone operations.
• Intermediate English proficiency.
• Strong organizational skills, attention to detail, and customer orientation.

Required skills

What we offer

• Opportunity to work for a global leader in logistics.
• Dynamic, challenging, and innovative work environment.
• Career development within a worldwide network.