Endpoint Solutions Manager (EUC Tower Lead)

About the role

The Endpoint Solutions Lead owns the end-to-end delivery of the Endpoint (EUC) tower, covering Windows and Apple endpoints, VDI platforms and print services. The role combines technical leadership, delivery ownership, client engagement and escalation management to keep the end-user environment stable, secure and high performing. It requires 12+ years of experience.

Key responsibilities

• Own delivery of device management (Windows and Apple), VDI platforms (Citrix / AWS) and print infrastructure, meeting SLAs, KPIs and security standards
• Act as technical authority (L3/L4 escalation) and guide SCCM / Intune, JAMF, Citrix / AWS VDI and print standardization
• Review and approve complex changes, architecture decisions and major deployments
• Serve as primary technical interface for clients, lead service reviews and technical escalations, and turn technical issues into business impact
• Own P1/P2 escalations, lead outage bridge calls and drive root cause analysis
• Drive initiatives such as Intune-first transformation, Apple zero-touch deployment, VDI optimization and print standardization
• Promote automation with PowerShell and scripting, and standardize application packaging, patching and policy configuration
• Lead L1, L2 and L3 teams, mentor and upskill them, and define KPIs such as patch compliance, endpoint health and VDI performance

Required profile

• 12-15+ years of experience in Endpoint / EUC / infrastructure; 5+ years in a leadership or architect role
• Bachelor's degree in IT or a related field
• Strong client-facing communication, including with US stakeholders, and decision-making under pressure
• Certifications such as Microsoft (MD-102 / AZ-104), JAMF, Citrix or AWS Solutions Architect (Associate) are an advantage

Required skills

• Hands-on SCCM / Intune, JAMF, Citrix VDI and Active Directory / GPO
• PowerShell scripting (mandatory)
• ITIL (Incident, Problem, Change, Service Improvement), CAB, RCA and SLA governance
• Networking fundamentals, identity and access (Azure AD / Entra ID), and architecture and strategy