Endpoint Solutions Lead (EUC Tower) - Senior Engineer

About the role

The Endpoint Solutions Lead is a senior, hands-on technical role in the Endpoint (EUC) tower, working closely with the Endpoint Solutions Manager. It covers Windows endpoints (SCCM / Intune), Apple endpoints (JAMF / macOS / iOS), VDI (Citrix / AWS WorkSpaces / AppStream) and print services. The Lead owns complex technical delivery, mentors L1/L2 engineers, drives automation and acts as the first technical escalation point (L2/L3) before issues go to the Manager.

Key responsibilities

• Take end-to-end ownership of device management, VDI platforms and print infrastructure, meeting SLAs, KPIs and security/compliance standards
• Review and validate complex changes, upgrades and migrations; escalate complex architecture decisions to the Manager
• Act as technical lead during P1/P2 incidents, drive RCA documentation and preventive actions
• Drive initiatives such as Intune-first transformation, Apple zero-touch deployment, VDI optimization and print standardization
• Build and maintain automation with PowerShell and scripting, and standardize packaging, patching and policies
• Mentor L1 and L2 engineers, run training and support technical reviews
• Track KPIs (patch compliance, endpoint health, VDI performance, ticket trends) and ensure audit readiness

Required profile

• 8 to 11 years of experience in Endpoint / EUC / infrastructure
• 2+ years in a senior engineer / lead capacity with demonstrated technical ownership
• Bachelor's degree in IT or a related field
• Strong client-facing communication, including with US stakeholders, and sound decision-making under pressure

Required skills

• Hands-on SCCM / Intune, JAMF, Citrix VDI and Active Directory / GPO
• PowerShell scripting (mandatory)
• ITIL (Incident, Problem, Change, Service Improvement), CAB, RCA and SLA governance
• Certifications such as Microsoft, JAMF, Citrix or AWS are an advantage