Ejecutiva de Televentas

About the role

As a Tele‑sales Executive you will achieve monthly sales targets for party events, especially children’s parties, by providing personalized, proactive service and ensuring operational follow‑up for successful event execution at Grupo Jump parks.

Key responsibilities

• Prospect potential clients through calls, instant‑messaging platforms, email, social media, events, fairs or alliances.
• Attend inquiries, give personalized advice and close sales of children’s parties and other services.
• Follow up prospects who have shown interest but have not yet completed a purchase.
• Coordinate meetings, site visits or presentations with interested clients.
• Prepare and send quotations, customized packages and reservation confirmations.
• Verify date availability in the parks and ensure correct reservation in the system.
• Collaborate with operational areas to guarantee proper event execution (decoration, food, personalization, logistics, etc.).
• Record and update prospects, interactions and sales stages in the designated CRM platform.
• Verify and follow up payments, advances and client balances.
• Conduct post‑sale follow‑up to ensure client satisfaction and foster loyalty.
• Maintain up‑to‑date sales reports, client follow‑up, conversion and cancellation data.
• Support the handling of complaints or operational adjustments when required.
• Participate in fairs, exhibitions, activations or commercial alliances on behalf of Grupo Jump.
• Share client feedback for continuous service improvement and support the Customer Service area as needed.

Required profile

• High school diploma or active university student in Business Administration, Marketing or a related field.
• At least three years of proven experience as a sales executive or in a similar role.
• Relevant courses or training related to the position.
• Availability to work rotating schedules and weekends.
• Desirable knowledge of English at a B1 level.

Required skills

• Experience with ERP systems (plus).
• Proficiency in CRM platforms.
• Microsoft Office suite.
• Intermediate level Excel.