Dynamics 365 CE & Power Automate Desktop Consultant (Bilingual English)

About the role

Concentrix is seeking a seasoned Dynamics 365 CE Consultant with strong Power Automate Desktop (RPA) expertise to design, configure, and implement solutions across the Dynamics 365 Customer Engagement platform while creating automation workflows.

Key responsibilities

• Lead workshops to gather requirements and map business processes within Dynamics 365 CE (Sales, Customer Service, etc.).
• Design, configure, and customize entities, forms, views, dashboards, business rules, workflows, and processes.
• Develop automation solutions using Power Automate Cloud flows and Power Automate Desktop for UI‑based and legacy system automation.
• Analyze repetitive processes, propose automation strategies, and integrate Dynamics 365 CE with external systems via Dataverse, connectors, or custom integrations.
• Create functional/technical documentation, process flows, solution designs, and user guides.

Required profile

• 8‑10 years of experience implementing Dynamics 365 CE (Sales, Customer Service, or related modules).
• Proven ability to capture business requirements and translate them into functional and automation solutions.
• Strong client‑facing and communication skills.

Required skills

• Dynamics 365 Customer Engagement (CE) configuration and customization.
• Power Automate (cloud flows) development.
• Power Automate Desktop (RPA) – UI automation, desktop actions, data handling, error handling.
• Understanding of Dataverse schema, relationships, and data modeling.