Director, Commerce Systems & Technology (Remote)

About the role

Trolley, a fast-growing remote creative operations company, is hiring a full-time remote contractor to lead commerce and enterprise technology: its Shopify storefronts, NetSuite and the integrations connecting them to Amazon, wholesale, retail stores and 3PLs. The role works with the Co-CEOs and the executive team, and requires a 6-hour overlap with Pacific Time. It is not an IT support or cybersecurity role.

Key responsibilities

• Own Shopify storefronts, including checkout, apps, performance, uptime and releases, with the development partner held to clear scope, priorities and budget
• Ensure launch readiness for peak periods, product drops and campaigns, with incident triage and root-cause reviews
• Manage content management, product information, on-site search, tracking tags and email/SMS integrations
• Own NetSuite and its integrations with Shopify, 3PLs, Amazon, wholesale EDI and retail POS, with exception alerts for failed orders
• Maintain accurate item, cost, inventory and customer data across NetSuite, Shopify, the 3PLs and stores
• Manage store systems and cross-channel fulfillment, including point of sale, buy online pick up in store, ship-from-store, clienteling tools and EDI orders, ship notices and invoices
• Publish a technology roadmap, run one intake process for requests and document every system within 90 days
• Set safe controls for AI agents, Notion, SaaS contracts and renewals, and security and access standards with the IT and cybersecurity lead

Required profile

• Experience leading ecommerce technology, business systems or enterprise applications at a physical consumer goods brand with DTC, retail and wholesale channels and 3PL fulfillment
• Hands-on delivery: configuring, troubleshooting, writing specs and reviewing partner code, turning business needs into clear requirements and delivery dates
• Strong project management, plain-language explanation of technical trade-offs, cost-consciousness and discretion with customer, payment and financial data
• Advanced written and spoken English
• Nice to have: experience at a beauty, fashion or wellness brand, and conversion and A/B testing experience

Required skills

• Deep Shopify Plus and hands-on NetSuite expertise (orders, inventory, purchasing, general ledger)
• Celigo or similar integration platforms, EDI, 3PL integrations, Amazon Seller Central
• Headless content management and search tools, high-traffic launches
• Advanced use of AI in daily work, including AI tools and APIs in commerce and operations

The role pays a monthly salary of $6,000 to $7,500 USD. Applications are made through the link provided in the original posting.