Default Specialist

About the role

The Default Specialist works in Amherst's Default department, acting as the main contact between the company, law firms, sheriffs and third-party vendors during the legal and default management process. The role manages case communication and documentation, coordinates notice distribution, tracks case progress and produces reports that support data-driven decisions for the legal team.

Key responsibilities

• Serve as the main point of contact for law firms, handling correspondence on court filings, hearing information (witnesses, work orders, maintenance issues) and court dockets
• Coordinate with third-party vendors, asset managers and sheriffs to schedule and carry out lockouts
• Generate reports and interpret data to support the legal team's decisions
• Answer inquiries by chat and phone, and prepare and deliver notices (adverse possession, violation, non-payment, notice to vacate) in line with legal procedures
• Follow up on cases proactively, contacting attorneys and court clerks and checking court websites
• Monitor and adjust property status, keeping accurate records
• Research as needed and resolve inquiries at first contact, and handle daily interactions with law firms and residents

Required profile

• Written and conversational English
• Intermediate Microsoft Excel skills
• General PC and computer skills
• Preferred: prior back office or administrative support experience, and background in real estate or property management

Required skills

• Microsoft Excel (formulas, data organization, reporting)
• Report generation and data interpretation
• Familiarity with back office or property management systems (preferred)
• Organized, adaptable, fast learner, critical thinker and good communicator

Applications are made through the Amherst careers page for Costa Rica. Full-time employees receive a competitive and comprehensive benefits package.