Data Operations Analyst (Workday)

About the role

The People & Talent Acquisition Operations team supports employees and managers across the organization and works closely with Recruiting, Talent Experience, Total Rewards, HR Business Partners, Compliance, Belonging & Diversity, Global Mobility and People Operations. It is looking for a Data Operations Analyst in Heredia, Costa Rica, to provide Workday functional support, testing, troubleshooting and process improvement. About half the role focuses on testing and project support, the other half on resolving employee and manager issues through People Guide requests.

Key responsibilities

• Provide functional Workday support to employees, managers and HR stakeholders.
• Troubleshoot and resolve People Guide requests and HR systems tickets.
• Perform functional, regression, enhancement and project testing in Workday, covering Compensation, Talent, Recruiting, Benefits and Core HCM.
• Analyze business processes and execute and validate Workday transactions.
• Create, update and troubleshoot EIBs (Enterprise Interface Builder).
• Partner with HR, People Operations, Recruiting, Total Rewards and other teams on system enhancements.
• Document testing results, issues, resolutions and process improvements, and share findings with the team.
• Identify opportunities to improve processes, system functionality and user experience.
• Flex between project/testing work and daily ticket resolution, and support tenant and functional administration.

Required profile

• Hands-on Workday experience and functional knowledge in at least two of: Advanced Compensation, Compensation Core, Talent, Recruiting, Core HCM or Benefits.
• Hands-on Workday functional testing experience and experience supporting Workday projects and enhancements.
• Strong troubleshooting and problem-solving skills, and ability to resolve HR/People systems tickets.
• Ability to independently navigate Workday business processes and tenants.
• Strong communication and documentation skills.
• Preferred: custom report writing, implementation consulting, tenant management, UAT and regression testing, People Operations/HRIS environment, and formal Workday training or certifications.