Data Management Analyst

About the role

The Data Management Analyst monitors, tracks and ensures the timely receipt and high quality of client data files across live accounts. The role oversees automated tracking reports to spot missing or failed file transmissions, troubleshoot connection and formatting errors, validate and map data, and work with client representatives and internal operations teams to keep data accurate and the platform intact.

Key responsibilities

• Track daily system reports to find late, missing or incomplete payroll data files and follow up with clients by written and verbal contact.
• Review error logs, client setups and incoming files for discrepancies, formatting errors or unmapped fields, and fix them according to SOPs.
• Run data application testing and UAT to check file transformation rules, platform updates and software patches.
• Log file delivery status, client contacts and error trends in internal CRM and reporting databases, and share metrics with stakeholders.
• Support complex data queries, escalate file errors and act as an operational backup for team leads.
• Work with operations teams to clear transmission blockers and update workflows and documentation.

Required profile

• Bachelor's degree (or equivalent) in Business Administration, Information Systems, Systems Engineering, Industrial Engineering or a related field, or 1 to 3 years of experience in back-office operations, tracking, technical support or data auditing within a Shared Service Center.
• Advanced English (B2) with strong professional verbal and written communication.
• High precision in spotting data anomalies and strong organisation to meet strict SLA deadlines.

Required skills

• Microsoft Excel (sorting, filtering, VLOOKUP, Pivot Tables, formulas) and Google Workspace.
• Navigating web portals, ticketing systems and flat/structured files (CSV, XML).
• Nice to have: basic knowledge of SFTP/FTP, payroll processing, HRIS platforms (ADP, Workday, SAP), testing scripts, Salesforce, ServiceNow or Jira.