Customer Service Supervisor

About the role

We are seeking a Customer Service Supervisor to lead a team of 10‑12 representatives, ensuring exceptional customer experiences and operational excellence across our order‑to‑fulfillment process.

Key responsibilities

• Lead, coach and develop a team of 10‑12 Customer Service Representatives.
• Oversee end‑to‑end order‑to‑fulfillment, meeting service level, accuracy and productivity targets.
• Monitor and analyse customer service KPIs, driving continuous improvement.
• Manage daily operations while ensuring compliance with quality, safety and company standards.
• Collaborate with Sales, Supply Chain, Logistics, Finance and other stakeholders.
• Implement process, system and training enhancements to improve service delivery.
• Provide ongoing coaching, performance feedback and professional development.
• Foster a collaborative, customer‑centric, high‑performance team culture.

Required profile

• Bachelor’s degree in Business Administration, Supply Chain, Operations, Engineering or related field.
• Proven experience leading customer service teams in a fast‑paced environment.
• Experience managing order management or order‑to‑cash operations.
• Strong analytical, problem‑solving and decision‑making abilities.
• Excellent communication and stakeholder management skills.
• Ability to prioritize multiple activities and adapt to changing business needs.
• Advanced proficiency in English.

Required skills

• SAP (ERP system) experience.

What we offer

• Inclusive culture that values diverse backgrounds and perspectives.
• Opportunities for personal and professional growth.
• Commitment to innovation in healthcare, life science and electronics.