Customer Service Specialist I

About the role

Syniverse is seeking a Customer Service Specialist I to provide first‑level technical support for its suite of telecom products and services. You will work directly with customers and internal teams to troubleshoot issues, resolve problems quickly, and ensure a high level of satisfaction.

Key responsibilities

• Analyze customer issues related to system, module, or function inoperability.
• Take timely action to resolve problems and meet or exceed customer expectations.
• Track and document incidents using ticketing procedures.
• Collaborate with internal resources and second‑level support groups for ticket resolution.
• Follow severity guidelines and expected completion dates for all requests.
• Maintain communication with Sales, Marketing, and Product Support to ensure customer satisfaction.
• Identify training needs and stay current on product enhancements.
• Complete administrative tasks such as time reporting and email management.

Required profile

• High school diploma or GED; Bachelor’s degree in communication or business preferred.
• No prior experience required; strong PC and typing skills preferred.
• Excellent interpersonal, verbal, and written communication abilities.
• Ability to work independently, including off‑peak hours, weekends, and holidays.
• Willingness to work in a 24 × 7 × 365 shift environment.

Required skills

• Proficiency with Windows operating environment.
• Experience using Microsoft Office Suite (Word, Excel, Outlook).

What we offer

• Innovative culture with world‑class leadership.
• Opportunities to work with leading global brands in telecom.
• Competitive benefits and growth potential.