Customer Service Agent (Ticket/Gate)

About the role

Delta is seeking Customer Service Agents to provide world‑class service at the ticket and gate areas, ensuring a smooth travel experience for passengers.

Key responsibilities

• Greet customers, assist with ticketing, baggage check‑in and reissue tickets using computer systems.
• Manage the check‑in process, verify travel documentation, and handle baggage lifting tasks up to 70 lb.
• Assist passengers with seat availability, gate announcements, flight status, and boarding procedures.
• Operate jetways, open/close aircraft doors, and ensure safety‑conscious behavior throughout operations.
• Escort unaccompanied minors and disabled passengers as needed.

Required profile

• High school diploma or equivalent.
• At least 18 years old with legal authorization to work in Costa Rica.
• Fluent in English and Spanish, both written and spoken.
• Willingness to work rotating schedules including evenings, weekends and holidays.
• Ability to lift bags/items up to 70 lb and stand for long periods.

Required skills

• Entry‑level computer proficiency.
• Strong verbal and written communication with proper grammar and pronunciation.
• Commitment to safety, security and privacy of personal data.