Client Success Manager

About the role

The Client Success Manager (CSM) at Accenture is responsible for building and maintaining strategic relationships with clients, ensuring they receive maximum value from our services and supporting retention and growth of accounts. The CSM acts as the primary advocate for the client, coordinating with internal teams across sales, operations, finance, and leadership to resolve issues and drive positive outcomes.

Key responsibilities

• Serve as the main point of contact for client satisfaction, retention, and account expansion.
• Maintain deep knowledge of client contracts, service levels, and SLA commitments to identify and mitigate risks.
• Monitor service utilization, validate billing accuracy, and oversee collections activities.
• Proactively recommend service enhancements, upgrades, and new solutions.
• Provide regular internal updates on account status, client sentiment, and remediation plans.
• Manage churn forecasting and develop strategies to reduce attrition.
• Coordinate multiple concurrent client initiatives, ensuring visibility into progress, risks, and issues.
• Support contract renewals in partnership with sales and other stakeholders.

Required profile

• Strong communication and stakeholder management skills.
• Ability to work independently in a fast‑paced environment.
• Proven track record of managing multiple priorities and client relationships.
• Analytical mindset with experience presenting insights through reports and dashboards.

Required skills

What we offer

• Opportunity to work with a global leader in digital transformation and AI.
• Collaborative environment with cross‑functional teams.
• Career development and growth pathways within Accenture.