Business Process Manager - Six Sigma Black Belt

About the role

Hewlett Packard Enterprise is hiring a Business Process Manager - Six Sigma Black Belt in Heredia, Costa Rica. The role is onsite, with the expectation that you will primarily work from an HPE office. It covers DMAIC-led process improvement, operational excellence, quality and customer experience, and coaching of Yellow and Green Belt candidates.

Key responsibilities

• Apply a DMAIC approach to projects that drive business value, and run focused, collaborative, cross-functional workshops for high-priority initiatives
• Lead and project-manage large cross-functional initiatives to improve operational excellence, customer experience and quality
• Run postmortems (lessons learned) for critical escalations and field issues
• Analyse and summarise study findings to inform decisions on quality, efficiency, cost reduction and customer satisfaction
• Train Yellow Belt and Green Belt candidates and advise the business on their requests
• Manage change, establish processes and procedures and sustain project results

Required profile

• Six Sigma Black Belt certified with 5 years of experience leading Six Sigma projects
• Prior experience in an outsourced supply chain environment with contract manufacturers
• Experience integrating Six Sigma into everyday work rather than only through a big programme
• Experience managing and facilitating cross-functional improvement projects
• Ability to coach and mentor others on Six Sigma and build a culture of quality
• Master's degree desirable; PMP a plus
• Moderate travel required; self-starter able to manage projects independently

Required skills

• Statistical techniques, flow charting and business analysis
• Statistical software such as Minitab, SAS, Stata, R
• Machine learning applied to quality projects
• Python for data extraction and manipulation is a plus
• Other continuous improvement methods such as Kaizen and Lean

What we offer

• Health and wellbeing benefits for employees and their loved ones
• Personal and professional development programmes
• Inclusive workplace with flexible arrangements for work and personal needs