Brand Reputation Specialist

About the role

The Brand Reputation Specialist will manage Amherst Group’s social media channels and online review platforms, ensuring a positive brand image and swift resolution of customer issues.

Key responsibilities

• Manage day‑to‑day activities on Facebook, Instagram, LinkedIn, X, TikTok, Threads and other social platforms.
• Monitor and respond to reviews on Google, BBB, Sitejabber, Glassdoor and similar sites.
• Handle brand reputation email inquiries via Salesforce queues and Outlook, overseeing the full escalation process.
• Gather resident insights, provide feedback to business units, and prepare reporting on social media and reputation activities.
• Collaborate cross‑functionally on brand reputation and customer experience initiatives.

Required profile

• High school diploma or equivalent.
• 2+ years of experience in marketing and/or customer support.
• Strong written communication and escalation management skills.

Required skills

• Salesforce
• Outlook
• Social media management tools such as Sprout Social or Reputation.com
• Experience with native social media platforms (Facebook, Instagram, LinkedIn, X, TikTok, Threads)

What we offer

• A competitive and comprehensive benefits package.