Bilingual Technical Support Advisor - Chat
Concentrix · District de Pavas
Description du poste
About the role
We are seeking a bilingual Technical Chat Support Advisor to assist customers with device, service, and account issues. The role involves troubleshooting, providing solutions, and ensuring a positive support experience.
Key responsibilities
- Help customers resolve technical and account-related inquiries via chat.
- Identify effective solutions and guide users through troubleshooting steps.
Required profile
- Customer‑focused mindset with strong communication skills.
- Ability to work in a metrics‑driven environment and adapt to changing processes.
What we offer
- Transportation for eligible early‑morning shifts.
- On‑site doctor, free gym, employee assistance program, cafeteria subsidy, birthday off.
- Benefit Hub discounts, top performer recognition, free online courses and certifications.
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Concentrix
District de Pavas
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