Bilingual Medical Administrative Coordinator

About the role

We are looking for bilingual professionals to provide remote administrative support to U.S.-based medical practices. The role involves managing patient information, coordinating insurance processes, and supporting documentation for prescriptions, authorizations, and provider enrollment.

Key responsibilities

• Review and update patient demographics in EMR/EHR systems, upload lab reports and clinical notes, and verify insurance eligibility.
• Assist with prior authorizations for procedures and prescriptions, track status, and follow up on denials or additional requirements.
• Coordinate prescription refill requests, communicate with pharmacies, and keep healthcare teams informed of pending medication issues.
• Support provider credentialing by maintaining CAQH and other enrollment platforms, monitoring license and DEA expirations.
• Maintain organized records of all requests, ensure confidentiality of protected health information, and support daily administrative workflows.

Required profile

• At least 1 year of experience in medical administration, reception, or healthcare virtual assistance.
• Advanced English (C1/C2) and fluent Spanish, both written and spoken.
• Experience verifying patient insurance eligibility and benefits.
• Familiarity with EMR/EHR systems and healthcare documentation standards.
• Ability to work independently during U.S. business hours and protect confidential patient data.

Required skills

• EMR/EHR system usage
• Insurance verification processes
• Prior authorization coordination
• Provider credentialing platforms (e.g., CAQH)