Bilingual Customer Service Representative

About the role

Join our dynamic call‑center team as a Bilingual Customer Service Representative, where your voice directly impacts client satisfaction. You will handle inbound voice interactions, providing empathetic and efficient support to our diverse customer base.

Key responsibilities

• Answer high‑volume inbound calls and resolve customer inquiries in real time.
• Diagnose issues using analytical skills and navigate internal databases while conversing with callers.
• Maintain accurate records of each interaction and follow established protocols.
• Uphold brand standards by projecting a professional vocal presence.
• Collaborate with teammates, share feedback, and contribute to continuous improvement initiatives.

Required profile

• Advanced English proficiency (B2 level) and fluency in a second language.
• High school diploma or equivalent.
• Strong reliability, punctuality, and adherence to schedules.
• Positive, resilient attitude thriving in a fast‑paced environment.
• Commitment to service excellence and customer‑centric mindset.

Required skills

What we offer

• Competitive account bonus and referral income opportunities.
• On‑site doctor, gym, and employee assistance programs (finance, legal, psychological).
• Cafeteria subsidy, birthday day off, and access to a Benefit Hub with discounts on travel, dining, education, and more.
• Top Performer Recognition, free online courses, certifications, and LinkedIn Learning access.
• Career growth pathways within a supportive team environment.