Associate DevOps Engineer

About the role

DHL is hiring an Associate DevOps Engineer for its Heredia Zona Franca office. The role provides technical support for ODD, a web-based tool that lets customers customize shipment delivery through a range of options. You will help keep ODD and related services (MyDHL+, Content Management System) available and running smoothly, meeting agreed targets, SLAs and metrics, and act as a consultant on complex technical issues.

Key responsibilities

• Manage maximum availability and minimize disruption to ODD and associated services, and meet agreed targets, SLAs and metrics.
• Provide service consultation, guidance and problem-solving for complex technical issues, and support internal improvement initiatives and projects.
• Actively manage resolution during emergency incidents.
• Deliver assigned services according to agreed SLAs (TRT, availability and performance).
• Maintain production and pre-production environments and systems.
• Ensure adherence to testing and installation procedures and resolve deviations.
• Follow quality standards and policies.
• Interact with the IT community and business to address run, build and project topics.

Required profile

• Minimum of 3 years of experience in large enterprise web development and technical support.
• Fluent written and spoken English.
• Customer-facing attitude, willingness to learn business logic, strong communication and analytical skills, and a structured approach.
• Organizational skills, experience with matrix management, ability to work independently, and strong customer focus.

Required skills

• Java / JSF enterprise application experience preferred.
• Linux/Unix, Oracle and PL/SQL experience preferred.
• OpenShift experience preferred.
• MQ integration/replication experience preferred.
• Good understanding of IT infrastructure (hardware, network, operating system, database, middleware).