Agente de ventas de reservas

About the role

The Reservation Sales Agent will handle all reservation inquiries and convert them into bookings for rooms and hotel packages. Working on-site at the hotel in La Fortuna, you will interact with guests via phone, email and messaging, providing clear information about rates, services and promotions.

Key responsibilities

• Answer incoming calls, emails and messages from prospective guests.
• Provide detailed information on room types, rates, amenities and current promotions.
• Enter and manage reservations in the hotel’s booking system.
• Communicate reservation details accurately to the reception team.
• Process changes, cancellations and special requests promptly.
• Support basic front‑desk tasks such as check‑in and check‑out when needed.
• Promote and sell additional tourism services to meet sales targets.

Required profile

• Excellent verbal and written communication skills with the ability to adapt messages to different customers.
• Strong customer‑service orientation, empathy and professionalism in handling inquiries and complaints.
• Experience in reservation management and familiarity with booking software.
• Ability to perform reception duties and coordinate with other hotel departments.
• Proactive attitude, basic‑intermediate English and willingness to learn.

Required skills

• Booking system software

What we offer

• Opportunities to learn about the tourism sector and grow professionally.
• A full‑time, on‑site position in a natural, eco‑friendly environment.