Accounts Receivable Associate

About the role

The Accounts Receivable Associate supports daily AR cash application operations, ensuring timely and accurate processing of customer payments, account corrections, refunds, write-offs and related requests across assigned regions. The role helps maintain clean customer accounts, meet operational SLAs, support month-end close and comply with internal controls and audit requirements. It is a senior operational position within the AR team, guiding Specialists, handling escalations and working with Collections, Billing, Treasury, Accounting, AP, IT and regional business teams.

Key responsibilities

• Process cash applications, account corrections, refunds, write-offs and customer account adjustments accurately and within SLAs.
• Review and validate supporting documentation before processing financial transactions or adjustments.
• Act as a point of contact for complex cases, exceptions, escalations and process questions from Specialists and business partners.
• Identify process gaps and improvement opportunities to reduce manual work, errors and rework.
• Contribute to continuous improvement, automation, SOP updates and standardization.
• Provide training, coaching and support to team members when needed.
• Maintain accurate documentation and route requests through the right channels, such as SFDC tickets or approved workflows.
• Support regional or global projects affecting AR cash operations, system changes, migrations or process standardization.

Required profile

• Bachelor's degree in Business, Finance, Accounting, Engineering or a related field.
• Advanced English communication skills (verbal and written B2+).
• At least 2 years in AR/Billing or related operations.
• Legal authorization to work in the country of application; eligibility verified on hire.

Required skills

• Familiarity with ERP (SAP preferred) and CRM (SFDC).
• Strong Excel and eagerness to adopt analytics tools such as Power BI.