Accounting Manager - Shared Service Center

About the role

The Accounting Manager owns both the people and the accounting side of the shared service center: leadership, resourcing and accountability for the full accounting team, managed through AP and AR supervisors. The role is also central to shaping the center's future as new systems automate manual work, and to handling resourcing shifts as the organization acquires new companies. Success is measured by a well-led, correctly sized and accountable team, accurate and controlled processes, and a scalable shared service model.

Key responsibilities

• Lead the accounting team through the AP and AR supervisors, set clear expectations and run the full performance cycle, including coaching supervisors and applying company policies consistently.
• Own capacity planning and workload distribution, and plan how resourcing changes with M&A, using a repeatable integration playbook.
• Build bench strength through cross-training, documented procedures and succession coverage, and use workload and productivity data to inform staffing decisions.
• Partner with US Accounting leadership to define the center's operating model, services, structure and service levels, and lead the team through system transitions such as procure-to-pay and request-intake implementations.
• Identify and stand up new services as automation frees capacity, and reskill the team to deliver them.
• Own AP and AR accuracy, timeliness and controls, improve processes where gaps exist, and act as escalation point for systemic issues, escalating risks early.

Required profile

• Bachelor's degree in Accounting, Finance or a related field.
• 8+ years of progressive accounting experience, with significant AP and/or AR depth.
• 3+ years leading people, including at least 1 year managing supervisors or other people leaders.
• Experience building, scaling or leading a shared service center, BPO or multi-entity/multi-client accounting operation.
• Experience designing and documenting accounting processes at scale, and leading teams through system or process change while keeping service stable.
• Fully bilingual: professional English and Spanish (C1 or equivalent).
• Legally authorized to work in Costa Rica; CPA, Contador Público Autorizado or equivalent preferred.

Required skills

• Advanced working knowledge of US GAAP and full-cycle month-end close.
• Advanced NetSuite experience (or comparable ERP), including configuration and reporting.
• Advanced Excel or Google Sheets.
• Preferred: experience with procure-to-pay platforms (e.g. Coupa) or request-intake/ticketing tools (e.g. ZenDesk), passthrough and expense models, intercompany accounting, and reskilling teams under automation.