Account Specialist I

About the role

The Account Specialist serves as a primary point of contact for customers and internal stakeholders, delivering post-sales support and account management. The role manages customer orders, resolves inquiries, coordinates with cross-functional teams and maintains strong customer relationships, contributing to timely transactions, proactive communication and effective issue resolution.

Key responsibilities

• Support customers and sales representatives on post-sales activities and act as main contact for inquiries and account requests.
• Manage order entry, order tracking, pricing inquiries and delivery updates, and monitor and expedite orders.
• Investigate and resolve customer complaints, service issues and order discrepancies.
• Partner with Quality teams on RMA and nonconformance processes, and support customer forecasting through customer portals and business systems.
• Maintain accurate customer records, report satisfaction, risks and service concerns, and share customer trends with management.
• Support continuous improvement and communicate customer needs and opportunities to the organization.

Required profile

• Bachelor's degree in Business Administration, Marketing, Engineering or a related field.
• Experience in customer service, account management, sales support or a related function.
• Strong English communication skills, evaluated verbally; direct customer interaction experience.
• Preferred: CRM platform experience (e.g. Salesforce), industrial/manufacturing or technical customer support, knowledge of order management processes, and forecasting/reporting experience.

Required skills

• Microsoft Office (Excel, Word, PowerPoint).
• ERP systems such as Oracle, Salesforce or SAP.
• Analytical, organizational and problem-solving skills, with attention to detail and ability to handle multiple priorities.

What we offer

• Competitive benefits plans and medical insurance options.
• Employee Assistance Program and employee resource groups.
• Flexible time off, vacation and holiday leave.
• Career development through mentorship, training and leadership opportunities.