Account Representative I – Business Customer Service

About the role

The Quoting Concierge Team in Amazon Business handles complex bulk quote requests for enterprise customers. As an Account Representative I you will own these requests end‑to‑end, manage a high‑volume pipeline and work with internal partners to close deals within tight timelines.

Key responsibilities

• Own complex bulk quote requests from intake through supplier outreach, pricing negotiation and deal closure while meeting SLA targets.
• Manage a pipeline of 80–100+ active quoting requests, prioritize high‑impact opportunities and report on portfolio health.
• Partner with Catalog, Supply Chain, Account Executives and Automation teams to resolve blockers and align on customer solutions.
• Adopt AI‑assisted workflows to reduce first‑contact time and increase capacity for high‑value engagements.
• Identify patterns in deal workflows, implement process improvements and support onboarding of new team members.

Required profile

• Knowledge of Microsoft Office products and applications.
• Track record of exceeding sales goals.
• 2+ years of experience in sales, sales support or sales operations.

Required skills

• Microsoft Office
• Salesforce or other CRM tools