Account Development Specialist

About the role

The Account Development Specialist (ADS) focuses on re‑engaging and growing a portfolio of existing, under‑penetrated customer accounts using digital and virtual selling channels. You will work closely with Inside Sales Representatives to deliver seamless experiences and drive incremental revenue.

Key responsibilities

• Manage a defined portfolio of low‑frequency customer accounts.
• Proactively contact customers via phone, email and digital tools to uncover growth opportunities.
• Identify cross‑selling and expansion prospects using customer profiles and purchase history.
• Document all activities accurately in the CRM system.
• Guide customers toward self‑service tools and online purchasing.
• Collaborate with Inside Sales to transition re‑activated or high‑potential accounts.
• Participate in coaching and training sessions to improve digital selling skills.

Required profile

• Bachelor’s degree (preferably in sciences) or equivalent work experience.
• Prior sales, laboratory, or business development experience is an asset.
• Strong written and verbal English communication (B2+).
• Excellent organizational, prioritization and time‑management abilities.
• Customer‑first mindset and alignment with Thermo Fisher’s Four I’s values.

Required skills

• Proficiency with Salesforce or a comparable CRM platform.
• Advanced use of Microsoft Office Suite.
• Experience using LinkedIn for professional outreach.
• Comfort with digital selling tools (phone, email, AI‑assisted platforms).