Vehicle Technical Assistance Agent

About the role

The Vehicle Technical Assistance Agent provides expert remote support to automotive dealers, diagnosing complex vehicle issues and delivering solutions to improve performance and repairs.

Key responsibilities

• Assist dealers and technicians via phone, email, or chat to diagnose and resolve vehicle technical problems.
• Analyze reported issues, identify root causes, and document clear, actionable solutions in the CRM system.
• Collaborate with engineering and product teams to relay feedback and contribute to product improvements.
• Stay updated on the latest vehicle technologies and repair techniques through continuous learning.

Required profile

• 2‑4 year Automotive Technology program (certificate or degree) or equivalent experience.
• Minimum 2 years of hands‑on experience as an automotive technician, preferably in a dealership.
• Strong verbal and written communication skills with a focus on empathetic customer interactions.

Required skills

• Expert knowledge of vehicle systems, diagnostics, and repair processes.
• Experience with electric vehicles, infotainment, and hybrid technologies (a plus).
• Proficiency in CRM software and Microsoft Office Suite.