User Lifecycle Management Analyst

About the role

IBM Consulting is hiring a User Lifecycle Management Analyst (ULM Specialist L1) to handle manual user lifecycle management, user provisioning, deprovisioning, policy enforcement and management of user permissions and access. The role works with tools such as Microsoft Active Directory, CyberArk, OKTA and other IAM technologies, and collaborates with other IAM and AD teams so that the infrastructure remains available to all users.

Key responsibilities

• Manually create new user accounts in Active Directory, Linux and other systems, setting up profiles according to job roles and departmental needs
• Ensure all accounts follow the principle of least privilege, giving users only the access needed for their jobs
• Maintain existing accounts and deprovision users who leave or change roles, deactivating their accounts promptly
• Review access rights regularly to match job responsibilities and industry standards
• Keep accurate records of account creation, modification and deletion for audit and compliance
• Troubleshoot user account issues with IT teams and end-users
• Train and support IT staff and end-users on account management best practices
• Ensure compliance with organizational policies, security standards and industry best practices
• Generate regular reports on user account activity, access rights and system performance

Required profile

• Bachelor's degree
• Experience in a Service Desk or IT department creating and managing users; experience as a Service Desk Analyst, IT Analyst or User Administrator is preferred
• Strong understanding of the user lifecycle in Active Directory and of AD DS
• Excellent organizational skills, attention to detail, strong problem-solving and customer service orientation
• Ability to work independently and manage multiple tasks

Required skills

• Proficiency in Active Directory, Microsoft EntraID and Linux
• Understanding of least privilege and access control concepts
• Familiarity with IAM tools such as OKTA, CyberArk, Sailpoint or Saviynt is a plus
• Experience creating users and assigning permissions in Linux environments is a plus
• Certifications such as Cisco IT Essentials, CCNA or Microsoft AZ900 are preferred