Trilingual Technical Support Engineer

About the role

Cohesity is seeking a Trilingual Technical Support Engineer to join its Customer Support organization. The engineer will provide expert assistance for data protection solutions across on‑premises, cloud, and edge environments, ensuring customers receive top‑tier support.

Key responsibilities

• Deploy, maintain, and operate Cohesity clusters worldwide.
• Develop scripts and frameworks to automate repetitive tasks.
• Debug backup issues on Microsoft Hyper‑V, VMware vSphere, and Linux KVM hypervisors.
• Support clusters running on AWS, Azure, and Google Cloud Platform.
• Write Bash and Python scripts for log capture, analysis, and automation.
• Monitor cluster availability, perform performance tuning, and recommend capacity expansions.
• Provide feedback to product engineering based on deployment experiences.
• Assist with PowerShell cmdlets, RESTful APIs, and CentOS platform troubleshooting.

Required profile

• Bachelor’s degree in storage, networking, virtualization, or a related field (or equivalent experience).
• 5+ years of technical support or engineering experience in data protection or related domains.
• Fluent in English and Portuguese with strong written and verbal communication skills.
• Willingness to work staggered days covering weekends on a flexible schedule.

Required skills

• Bash scripting
• Python programming
• PowerShell
• RESTful API usage
• Microsoft Hyper‑V
• VMware vSphere
• Linux KVM
• AWS, Azure, Google Cloud Platform
• CentOS