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Trilingual Customer Support Representative (French, English, Spanish)
Equifax · Heredia
Descripcion del puesto
About the role
We are looking for a Trilingual Customer Support Representative who will handle customer inquiries in French, English and Spanish. The role combines phone support with back‑office tasks to verify credit account status, process modifications and manage fraud alerts.
Key responsibilities
- Answer credit‑related questions via phone and resolve back‑office escalations.
- Analyze consumers’ credit files to identify needs and provide accurate information.
- Document follow‑up actions and updates for partner departments.
- Initiate and complete research required to deliver precise answers.
- Maintain complete and accurate client and project records.
- Act as liaison between the consumer and the client to achieve the best resolution.
- Meet performance metrics and quality standards.
Required profile
- Fluent in French, English and Spanish at B2 level (spoken and written).
- High school diploma or equivalent.
- Experience using G‑Suite applications (Sheets, Docs, Slides) or Microsoft Excel.
Required skills
- G‑Suite (Sheets, Docs, Slides)
- Microsoft Excel
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Publicado hace 2 meses
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Equifax
Heredia
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