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Esta oferta expiro el 08/09/2026. Ya no acepta candidaturas.
Trilingual Customer Support Representative (French, English, Spanish)
Equifax · Heredia
Descripcion del puesto
About the role
We are looking for a trilingual Customer Support Representative fluent in French, English and Spanish to handle inbound and outbound customer inquiries related to credit accounts. The role involves both phone interactions and back‑office tasks to verify account status, process modifications, and address fraud alerts.
Key responsibilities
- Respond to credit‑related concerns via phone and back‑office channels.
- Verify and update customers’ credit account information.
- Process account modifications and resolve fraud alerts.
- Document follow‑up actions and ensure accurate case records.
- Serve as liaison between customers and internal departments to achieve optimal resolutions.
- Meet performance metrics and quality standards.
Required profile
- Fluency in French, English and Spanish at B2 level or higher (spoken and written).
- High school diploma or equivalent.
- Strong communication and teamwork abilities.
Required skills
- Proficiency with G‑Suite applications (Sheets, Docs, Slides, etc.).
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Publicado hace 3 meses
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Equifax
Heredia