Training Assistant - Learning Operations

About the role

Lonza, a global company that turns scientific breakthroughs into medicines reaching up to 100 million patients a year, is hiring a Training Assistant in its Learning Operations support team in Costa Rica. The role supports global learning operations, works with diverse business functions and contributes to compliance, employee learning and operational excellence.

Key responsibilities

• Serve as the first point of contact for learning and training requests, resolving routine inquiries and escalating complex ones.
• Process Cornerstone learning management system transactions accurately, in line with GxP requirements, training procedures and documentation standards.
• Manage learning plans, curricula, assignments, observers and learning objects in the LMS.
• Generate, analyze and distribute standard reports supporting training compliance and business needs.
• Support employees completing web-based training by guiding them on navigation, access and logistics.
• Work with stakeholders across HR, Quality, Manufacturing, Supply Chain, Engineering and EHS to support training requests.
• Identify process improvement opportunities and help improve operational efficiency.

Required profile

• Associate's, Bachelor's degree or equivalent in Education, Biological Sciences, Physical Sciences, Engineering or a related field.
• Experience in customer service, training administration, learning operations or another employee/customer support role.
• Business-fluent English and strong written and verbal communication.
• Ability to analyze information, solve problems, prioritize work and escalate issues appropriately.
• Collaborative mindset and ability to build relationships across functions and levels.

Required skills

• Strong proficiency with Microsoft Office, especially Excel, Word and PowerPoint.
• Attention to detail and accuracy in record keeping and handling large volumes of data.

What we offer

• An agile career and dynamic, inclusive and ethical workplace.
• Compensation programs recognizing high performance and benefits depending on role and location.
• Exposure to global stakeholders and cross-functional teams.
• Opportunities to develop expertise in learning systems, compliance and operational excellence.