Tier 3 SD-WAN NOC Engineer

About the role

Talentuch is hiring a Tier 3 SD-WAN NOC Engineer, a fully remote position within the Service Advantage Team (SAT). The team manages and maintains the company's Premier Managed Service customers, and the engineer works with a highly skilled and dedicated team to deliver exceptional customer engagements. The role sits at the top of the technical escalation chain for network issues.

Key responsibilities

• Troubleshoot, configure and maintain SD-WAN infrastructure and services, and monitor network performance to identify bottlenecks and implement improvements.
• Provide advanced troubleshooting and problem resolution, perform root cause analysis and develop permanent solutions for complex network problems.
• Lead network projects covering firmware, patches, vulnerabilities and documentation.
• Serve as the highest point of technical escalation for network issues, particularly SD-WAN and network technology issues.
• Mentor Tier 1 and 2 technicians and support voice and data customers, including basic wireline and wireless service issues.
• Coordinate with vendors, stakeholders and teams, document support activities in the ticketing system, manage tickets in support queues and adhere to SLAs/SLOs/KPIs.
• Support change requests, customer configuration troubleshooting, remote field engineer dispatches and on-site visits.
• Conduct regular security audits and take part in security incident response.

Required profile

• At least 5 years of experience in a network operations center or similar environment.
• Ability to work on rotating shifts and on-call rotations, and to work extra hours as needed.
• Good understanding of IP and optical networks, including IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANs, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP and IPSec.
• Experience with cloud services (AWS, Azure, GCP).
• Preferred: CCNP certification or equivalent; additional certifications such as Palo Alto PCNSA/PCCSA, Juniper JNCNA or Fortinet FCA are highly desirable.
• Bachelor's degree in computer science, information technology or a related field, or equivalent experience.
• Preferred: experience supporting carrier-level data services (fiber and electrical circuits), voice services (trunking and hosted phone), routers, switches, phone platforms, Sonus Session Border Controller, Netsapiens Hosted Platform, call routing, and tools such as Netscout, NetFlow and Wireshark.

Required skills

• Extensive experience with SD-WAN technologies and solutions.
• Strong understanding of network infrastructure: routers, switches, firewalls and VPNs.
• Excellent written and spoken English.
• Ability to work independently and as part of a team, with strong communication and interpersonal skills.

What we offer

• Fully remote position.
• Competitive salary with bonuses.
• A wide range of hardware options.
• A growing company with a collaborative and dynamic team.